Shipping policy

Last Updated: August 14, 2026

Our Shipping Philosophy

At FloralNest, the excitement of a creative project begins before the first block is connected. It begins when you discover a build, place your order, and start looking forward to its arrival. Our Shipping Policy explains the processing, shipment, tracking, delivery, international shipping, address changes, lost parcels, damaged shipments, and other delivery matters associated with purchases from FloralNest.store.

Order Processing

After an order is placed, it may undergo payment authorization, fraud screening, inventory confirmation, address verification, and fulfillment preparation. Processing time is separate from transportation time.

Orders may require additional processing during holidays, promotional periods, unusually high order volumes, inventory transitions, or other exceptional circumstances.

Shipping Availability

Shipping options available to a customer depend on destination, product, carrier availability, fulfillment location, legal restrictions, and other logistical factors. Available options and applicable charges will normally be presented during checkout.

Shipping Charges

Applicable shipping charges, where any, will normally be displayed before checkout is completed. Promotional shipping offers may be subject to order-value, geographic, product, or other eligibility requirements.

Estimated Delivery

Any delivery timeframe displayed on our website is an estimate unless expressly stated to be guaranteed. Actual delivery may be affected by carrier capacity, destination, customs processing, weather, holidays, transportation disruptions, incorrect customer information, or other circumstances outside our reasonable control.

Tracking

Where tracking is available, customers may receive a tracking number after shipment. Tracking information can sometimes require additional time to become active after a shipping label has been created.

Temporary periods without tracking updates do not necessarily indicate that the parcel has been lost.

Multiple Parcels

An order containing multiple products may occasionally be fulfilled from different facilities or shipped separately. Customers may therefore receive multiple parcels and tracking numbers.

Receiving only part of an order does not automatically mean the remaining products are missing.

Shipping Address

Customers are responsible for carefully reviewing shipping details before completing an order. Please verify the recipient's name, street address, apartment or unit number, city, province or state, postal or ZIP code, country, and relevant telephone information.

If you notice an error after ordering, contact support@FloralNest.store immediately. We will attempt to assist, but an address change cannot be guaranteed after fulfillment has begun.

Incorrect Addresses

Where an order cannot be delivered because the customer provided materially incorrect or incomplete address information, additional shipping charges or other reasonable expenses may apply where legally permitted.

Failed Delivery Attempts

Carriers may make one or more delivery attempts or redirect parcels to collection facilities. Customers are responsible for following carrier instructions where reasonable.

Packages may be returned when delivery repeatedly fails, the recipient refuses the parcel, or a package is not collected within the carrier's applicable period.

International Orders

International shipments can be subject to customs procedures, import restrictions, taxes, duties, brokerage charges, or other government-imposed requirements.

Responsibility for such charges will be handled as disclosed during checkout or otherwise required by applicable law. Customers are responsible for ensuring that products can lawfully be imported into their destination.

Customs Delays

International packages may experience customs delays outside FloralNest's direct control. Customs processing times vary considerably between destinations.

We cannot guarantee the speed at which a government authority releases a shipment.

Accurate Customs Information

FloralNest will not intentionally falsify customs values, product descriptions, commercial documentation, or other legally required information at a customer's request.

Lost Shipments

If you reasonably believe your shipment has been lost, contact support@FloralNest.store and provide your order number.

We may review tracking information, confirm your delivery address, communicate with relevant fulfillment or shipping providers, or request other information reasonably necessary to investigate.

Where a parcel is confirmed lost, an appropriate remedy will be determined according to the circumstances and applicable law.

Marked Delivered but Missing

If tracking indicates delivery but the parcel cannot be found, inspect the immediate delivery area, mailbox, parcel locker, building reception, concierge desk, and other secure locations where appropriate. You may also check with household members or neighbors where reasonable.

If the parcel remains missing, contact us promptly.

Damaged Packages

If your parcel arrives visibly damaged, photograph the external packaging before disposing of it. If merchandise inside is also damaged, contact us with your order number and clear photographs.

Please retain relevant packaging while the issue is being reviewed where reasonably necessary.

Weather and Carrier Disruptions

Severe weather, natural disasters, transportation interruptions, labor disruptions, public emergencies, carrier capacity limitations, and other events beyond our reasonable control may delay shipments.

We appreciate customers' patience during exceptional events and will provide available information when reasonably possible.

Product Packaging

Packaging can vary between manufacturing or fulfillment batches. A change in outer packaging does not necessarily indicate that a product is different, provided its essential characteristics remain consistent with the description.

Order Cancellations

Contact us promptly if you wish to cancel an order. Once fulfillment or shipment begins, cancellation may no longer be possible.

Returned-to-Sender Parcels

If a shipment is returned to sender, contact us so that we can review the circumstances. Depending on the reason, applicable law, and product condition, reshipment or refund options may be available.

Customer Responsibilities

Customers should provide accurate shipping information, monitor available tracking updates, respond reasonably to carrier communications, and contact us promptly when a delivery issue arises.

Contact FloralNest

For shipping assistance, contact FloralNest, 37 Lord Seaton Rd, North York, ON M2P 1K3, Canada. Email: support@FloralNest.store. Phone: (416) 526-5996.

Please include your order number with shipping inquiries so that we can locate the relevant information.

At FloralNest, every creation begins with a first piece. We aim to make the journey of getting those pieces to you as clear and dependable as reasonably possible.