Refund policy

Last Updated: August 14, 2026

Introduction

At FloralNest, we believe every creative experience should begin with excitement and confidence. Whether you are opening a magnetic building set, assembling a miniature animal model, creating a colorful block world, or adding another piece to your growing collection, we want your shopping experience to be as enjoyable as the building process itself. We also understand that occasionally an order may arrive damaged, contain an issue, or simply not be right for you. This Return and Refund Policy explains how return requests, refunds, damaged or defective products, incorrect products, missing components, exchanges, and order cancellations are handled for purchases made through FloralNest.store. This policy should be read together with our Terms of Service and other policies published on our website. Nothing in this policy is intended to exclude or restrict consumer rights that cannot legally be excluded under applicable law.

Return Eligibility

Customers may request a return for eligible merchandise in accordance with the return period and conditions displayed on FloralNest.store at the time of purchase. Unless a product is defective, damaged, incorrectly supplied, or otherwise subject to rights provided by applicable law, products submitted for a standard return should generally be in substantially the same condition in which they were received. Where reasonably applicable, products should be unused, unassembled, undamaged, and returned with their original packaging, instructions, accessories, components, labels, inserts, storage containers, and other materials supplied with the product.

Because many FloralNest products consist of numerous individual building components, customers should take reasonable care to keep all pieces together before requesting a return. Building sets that have been substantially assembled, intentionally modified, damaged through misuse, or returned with significant components missing may not qualify for a discretionary change-of-mind return where permitted by law.

Starting a Return

Before returning merchandise, contact FloralNest Customer Support at support@FloralNest.store. Please provide your order number, name, email address associated with the purchase, product involved, and reason for requesting the return. Photographs may also be requested when the return involves damaged, defective, incomplete, or incorrect merchandise.

After reviewing your request, we will provide information regarding eligibility and, where applicable, return instructions. Customers should not send merchandise to an address unless FloralNest has confirmed that address for the specific return. Our business contact address is not necessarily the return facility for every product.

Return Address

Our business contact address is 37 Lord Seaton Rd, North York, ON M2P 1K3, Canada. However, customers should not automatically return merchandise to this address. Depending on the product, fulfillment arrangement, and circumstances of the return, a different return destination may apply. Contact support@FloralNest.store before mailing a return so that we can provide the applicable instructions.

Damaged Products

If merchandise arrives damaged, please contact us promptly after discovering the problem. Include your order number, a description of the damage, and clear photographs of the affected product and packaging where relevant. We may request additional information reasonably necessary to understand the issue.

Please retain the merchandise and relevant packaging while the claim is being reviewed when those materials may reasonably be required. Depending on the circumstances and applicable legal requirements, an appropriate remedy may include replacement components, replacement merchandise, a refund, or another reasonable resolution.

Defective Products

If you believe a product contains a manufacturing defect, contact us at support@FloralNest.store. Explain the problem and provide photographs or video when reasonably useful for demonstrating the defect. A product will not necessarily be considered defective merely because assembly requires careful attention, because minor cosmetic differences exist, or because packaging differs from images where those differences do not materially affect the merchandise. Genuine defects will be addressed in accordance with this policy and applicable consumer protection requirements.

Missing Building Pieces

Many FloralNest products contain numerous small components. If you believe pieces are missing, first carefully inspect the entire package, inner bags, instruction materials, storage compartments, protective packaging, and surrounding area. Small building pieces can occasionally remain inside packaging materials.

If the component cannot be located, contact us with your order number, product name, and a description or photograph identifying the missing piece where possible. We will review the available information and determine what remedy may be appropriate.

Incorrect Merchandise

If FloralNest sends a product materially different from the product ordered, contact us promptly. Provide your order number and photographs clearly showing the received merchandise. Once the issue has been reviewed, we will provide the applicable instructions and remedy.

Change-of-Mind Returns

Where FloralNest permits discretionary change-of-mind returns, merchandise must satisfy the applicable eligibility conditions. Products should generally remain in resalable condition, with all components and packaging included. Return shipping and other reasonable expenses associated with discretionary returns may be the customer's responsibility where permitted by applicable law and disclosed through our policies.

Non-Returnable Items

Certain merchandise may be excluded from discretionary returns where permitted by law. Examples can include products specifically marked final sale, personalized or customized products, gift cards, merchandise materially altered after delivery, and other products expressly identified as non-returnable before purchase. A final-sale designation does not eliminate statutory remedies for defective, incorrectly supplied, or materially misrepresented merchandise where such rights cannot legally be excluded.

Exchanges

Direct exchanges may be available in certain circumstances depending on inventory and the nature of the request. Because availability can change, FloralNest cannot guarantee that an identical replacement will remain in stock. When an exchange is unavailable, another appropriate solution may be offered.

Refunds

Once an eligible return is received and inspected, we will determine whether the applicable refund requirements have been satisfied. Approved refunds are generally issued to the original payment method unless another method is required by law or agreed upon under appropriate circumstances.

Financial institutions, card issuers, and payment processors may require additional time to post a refund after FloralNest has processed it. Those external processing times are outside our direct control.

Partial Refunds

Where permitted by law, a partial refund or reasonable deduction may apply to discretionary returns when merchandise has materially decreased in value because of customer handling beyond what was reasonably necessary to inspect the product, significant missing components, avoidable damage, or other circumstances attributable to the customer. This does not affect statutory remedies where merchandise was defective or incorrectly supplied.

Cancellations

If you need to cancel an order, contact support@FloralNest.store as soon as possible. We will attempt to assist, but cancellation cannot be guaranteed once processing, fulfillment, or shipment has begun. If cancellation is no longer possible, you may need to wait for delivery and follow the applicable return process.

Safety and Age Recommendations

Many building products contain small components that may create a choking hazard. Customers are responsible for reviewing product-specific age recommendations and warnings before purchasing. A product intended for teenagers or adults should not be assumed suitable for younger children. Appropriate adult supervision should be provided when required.

Abuse of the Return Process

Where permitted by law, FloralNest reserves the right to investigate patterns of suspected return fraud, false claims, manipulated evidence, intentional product damage, or other misuse of our return process. This provision does not limit legitimate consumer rights.

Consumer Rights

Nothing in this policy is intended to waive, exclude, or restrict any mandatory consumer right. If applicable law provides rights or remedies greater than those described here, the applicable legal requirement will prevail.

Contact Us

Questions regarding returns and refunds can be directed to FloralNest, 37 Lord Seaton Rd, North York, ON M2P 1K3, Canada. Email: support@FloralNest.store. Phone: (416) 526-5996.

At FloralNest, we believe trust is built the same way great creations are built: one piece at a time.