Contact
# Contact Us
## Let’s Build Something Great Together
Thank you for visiting **FloralNest**, your Creative Building Studio for imaginative building sets, miniature models, magnetic construction products, DIY projects, collectible creations, and hands-on building experiences.
We believe a great customer experience should come together just like a great build: clearly, carefully, and one piece at a time.
Whether you have a question before purchasing, need help with an existing order, want additional information about a product, or need assistance with shipping, returns, or another store-related matter, our customer support team is here to help.
## Contact FloralNest
**Store Name:** FloralNest
**Website:** FloralNest.store
**Customer Support Email:**
[support@FloralNest.store](mailto:support@FloralNest.store)
**Phone:**
(416) 526-5996
**Business Contact Address:**
37 Lord Seaton Rd
North York, ON M2P 1K3
Canada
For most customer service requests, we recommend contacting us by email. Email allows you to provide your order number, product information, photographs, and other relevant details that may help us understand and review your request.
## How We Can Help
You may contact FloralNest regarding product information, order questions, shipping and tracking, damaged merchandise, incorrect products, missing components, return and refund questions, website information, store policies, or other general customer service matters.
If your inquiry concerns an existing order, please include your **order number** and the **email address associated with the purchase**.
Providing complete information in your initial message can help us understand your request more efficiently.
## Product Questions
Not sure which creative building project is right for you?
Our collection includes products with different block sizes, materials, themes, designs, complexity levels, assembly methods, and recommended ages.
If you need additional information, send us the product name and explain what you would like to know.
We will make reasonable efforts to provide the available product information.
## Missing Building Pieces
Building sets can contain many individual components, and smaller pieces can occasionally become hidden inside packaging.
If you believe your product arrived with missing pieces, carefully inspect all packaging, bags, compartments, instruction materials, and storage containers first.
If you still cannot locate the component, contact us at **[support@FloralNest.store](mailto:support@FloralNest.store)**.
Please provide your order number, product name, a description of the missing component, and photographs where helpful.
## Damaged Products
If your product arrives damaged, contact our customer support team promptly.
Please provide your order number, photographs of the affected product, photographs of the shipping package when relevant, and a brief explanation of the issue.
Retaining relevant packaging until your request has been reviewed may help us evaluate the situation.
## Incorrect Products
If you receive a product materially different from the item you ordered, please contact us and provide your order information and clear photographs of the received merchandise.
We will review the information and determine the appropriate next step under our applicable store policies and consumer protection requirements.
## Shipping & Tracking
For shipping inquiries, include your order number when contacting us.
Tracking information may require some time to update after shipment. Temporary gaps between tracking scans do not necessarily mean that a package has stopped moving.
If your order appears unusually delayed or you experience another delivery issue, contact us and we will provide reasonable assistance based on the available information.
## Returns & Refunds
If you would like to request a return or refund, please review our current **Return and Refund Policy** before sending merchandise.
Contact **[support@FloralNest.store](mailto:support@FloralNest.store)** with your order information and reason for the request.
Please do not automatically mail merchandise to our North York business contact address. The appropriate return destination may vary depending on the product, fulfillment arrangement, and circumstances of the return.
Our support team will provide applicable return instructions after reviewing your request.
## Product Safety
Many creative building products contain small pieces.
Customers should always review product-specific age recommendations, warnings, specifications, and instructions before purchasing or using a building set.
Small components may present a choking hazard and should be kept away from babies, toddlers, and anyone likely to place small objects in their mouth.
Adult supervision should be provided when appropriate.
## Gift Questions
Shopping for a creative gift but unsure which product to choose?
You can contact us with the product you are considering and any relevant questions regarding available specifications or age recommendations.
Building sets can make engaging gifts, but customers should always verify that the selected product is appropriate for the intended recipient.
## General Store Inquiries
Questions regarding FloralNest, our website, policies, products, or Creative Building Studio may be sent to:
**[support@FloralNest.store](mailto:support@FloralNest.store)**
Please use a clear subject line and provide enough information for us to understand your inquiry.
## Privacy & Security
For your protection, please do not send passwords, full payment card numbers, security codes, or unnecessary sensitive personal information through email.
For most order-related requests, we need only the information reasonably necessary to identify the transaction and understand the issue.
## Our Customer Support Philosophy
Our Creative Building Studio is founded on a simple idea:
Big things become manageable when you approach them one piece at a time.
We bring the same philosophy to customer support.
First, we understand your question.
Then we identify the relevant information.
Then we work toward the appropriate next step.
Simple.
Clear.
Piece by piece.
## We're Part of Your Creative Journey
The FloralNest experience begins before you place your first block.
It begins when you discover a project that catches your attention.
It continues when your order arrives.
Then comes the building.
The sorting.
The connecting.
The problem-solving.
And finally, that satisfying moment when the last piece clicks into place.
Our goal is to support the shopping side of that journey so you can focus on the creative part.
## Get in Touch
For customer support, product questions, order inquiries, shipping assistance, returns, refunds, or general questions, contact us using the details below:
**FloralNest**
37 Lord Seaton Rd
North York, ON M2P 1K3
Canada
**Email:** [support@FloralNest.store](mailto:support@FloralNest.store)
**Phone:** (416) 526-5996
Thank you for choosing **FloralNest**.
We look forward to helping you discover your next creative build.
**Small Pieces. Big Ideas. Endless Creativity.**
**FloralNest — Build. Create. Imagine.**