Contact information

Last Updated: August 14, 2026

Welcome to FloralNest Customer Support

FloralNest is a Creative Building Studio centered around imagination, hands-on creativity, miniature construction, magnetic building, DIY assembly, collectible models, and the simple satisfaction of creating something one piece at a time. Just as building a detailed model becomes easier when approached step by step, we believe customer support should be clear, organized, and approachable.

Official FloralNest Contact Details

Store Name: FloralNest
Website: FloralNest.store
Customer Support Email: support@FloralNest.store
Phone: (416) 526-5996
Business Contact Address: 37 Lord Seaton Rd, North York, ON M2P 1K3, Canada

Customers may contact us regarding orders, products, shipping, tracking, returns, refunds, damaged merchandise, incorrect products, missing components, website policies, or general store inquiries.

Order Support

When contacting us about an existing order, please include your order number and the email address associated with your purchase. A clear description of your request can help us understand the situation efficiently.

If your inquiry concerns a physical product issue, photographs may also be helpful.

Product Questions

FloralNest offers products with different materials, block sizes, complexity levels, recommended ages, designs, themes, and assembly characteristics.

If you need information beyond what appears on a product page, contact us with the exact product name and your question.

Missing Components

If you believe your building set contains missing pieces, carefully inspect all packaging before contacting us. Micro building components can occasionally remain inside bags, folds, containers, or packaging materials.

If pieces remain missing, provide your order number and identify the component as clearly as possible.

Damaged Merchandise

If merchandise arrives damaged, contact us promptly and provide photographs where appropriate. Retaining the shipping packaging can assist with reviewing certain claims.

Incorrect Merchandise

If you receive a materially different item from the one ordered, send us your order number and photographs of the merchandise received. We will review the matter and provide applicable instructions.

Shipping Assistance

For delivery questions, please provide your order number. We may use available tracking and fulfillment information to assist with the inquiry.

Return Requests

Customers should contact us before sending a return. The business address listed on this page is not automatically the return address for every order. Return destinations can depend on product and fulfillment arrangements.

Please follow the instructions provided by customer support.

Safety Questions

Building sets may contain small components. Customers should carefully review product-specific age recommendations and warnings before purchasing.

If you have a question regarding information displayed on a product page, contact us before ordering.

Business Communications

General business inquiries may be directed to support@FloralNest.store. Please use a descriptive subject line so that your inquiry can be understood appropriately.

Privacy When Contacting Us

Please do not send complete payment card information, passwords, security codes, or unnecessary sensitive personal information by email.

We generally need only information reasonably necessary to identify your order and understand your request.

Customer Communication

Information submitted through customer support channels may be used to respond to inquiries, administer orders, investigate problems, process eligible remedies, prevent fraud, maintain business records, and satisfy applicable legal obligations.

Policy Questions

Questions about the Return and Refund Policy, Terms of Service, Shipping Policy, Contact Information, Legal Notice, or other store policies can be directed to our support email.

Our Creative Support Philosophy

A complicated model can initially look like hundreds of unrelated pieces. Once you identify where to begin, however, the project becomes manageable.

Customer support works similarly.

We identify the order.

We understand the question.

We gather the necessary information.

Then we determine the appropriate next step.

That is what Creative Building Studio means beyond our products: approaching challenges thoughtfully and building solutions piece by piece.

For assistance, please use the following official information:

FloralNest
37 Lord Seaton Rd, North York, ON M2P 1K3, Canada
Email: support@FloralNest.store
Phone: (416) 526-5996

Thank you for choosing FloralNest and becoming part of our creative building world.

Small Pieces. Big Ideas. Endless Creativity.